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November 7, 2013

Bright Pattern and HPC Experiment Forge Technology Partnership

SAN BRUNO, Calif., Nov. 7 — Through HPC Experiment, UberCloud aims to ultimately enable the wide scale delivery of High Performance Computing as a Service through an ongoing series of experimentation rounds that explore and discover pertinent issues in the realms of security, privacy, delivery models and more.

Participants include leading private and public universities from around the world, as well as some of the biggest gorillas in U.S. technology fields such as chip-making and online service delivery. A list of sponsors and participants is available on the UberCloud website at: www.theubercloud.com.

UberCloud selected ServicePattern, Bright Pattern’s next-generation cloud contact center platform, as the backbone of its global support function for this community.

UberCloud will use ServicePattern’s live web chat capabilities to route inquiries to the appropriate high performance computing expert from among the thousands of professionals across organizations participating in HPC Experiment. Additionally, the company will leverage ServicePattern’s knowledgebase and forum capabilities to support many-to-many interaction and best-practices sharing among community members.

Explaining his decision, Burak Yenier, Co-founder of UberCloud, said, “Bright Pattern is a true multi-channel contact center platform, highly scalable and flexible to serve the needs of our highly demanding community, with members focused on state-of-the art technology. Millions of scientists and engineers around the globe would like to stay in touch and communicate about their needs and find help for their computing requirements. Bright Pattern provides everything we need to meet the demands of this community.”

Erhan Cakmak, Co-founder and COO of Bright Pattern, said, “we are very excited about our partnership with UberCloud. We think it’s a perfect match: on the technology side, both companies are dedicated to the cloud, while on the user side they share a commitment to multi-channel interaction among community members across all media including voice, SMS and live web chat. UberCloud has in the high performance community marquee industry players and educational institutes as well as highly professional experts, all of whom need to communicate continuously across all channels to find the best fit for their requirements. Bright Pattern is able to deliver on all requirements.”

Interested parties can register to participate in upcoming rounds of HPC Experiment at the UberCloud website, http://www.theubercloud.com/hpc-experiment/

About Bright Pattern

Say goodbye to overly complex and costly contact center infrastructure. Bright Pattern offers the next generation of cloud-based contact center and customer experience management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes. As a multichannel, unified, fully featured solution, our ServicePattern™ platform helps you manage the complete life cycle of customer experience. Architected from the ground up as a cloud-based service, Bright Pattern offers the right blend of enterprise-grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit www.brightpattern.com.

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Source: Bright Pattern

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