People, particularly on the industry side, often talk about the benefits of integrating IT systems: the nirvana of so-called end-to-end business processes. Such integration enables chief information officers and IT directors to drive through business process optimisation projects and give business managers the ability to look at customers, suppliers and all manner of business metrics from a single, comprehensive dashboard. Yet, IT decision-makers in the private and public sector appear to be driving less IT integration in their organisations than in 2006. Metrics to measure return on investment of integration are used significantly less in 2008, compared with two years ago. Furthermore, due to a lack of management support, IT integration can be seen as an obstacle to meeting business expectations.