Listening and Its Impact on Documentation and Compliance

Overview

This webinar will address how listening skills impact documentation. Documentation is increasingly under scrutiny by payers/the person receiving services/government agencies. Documentation is only as accurate as what is recalled and written down. What is listened to and what is heard significantly impact what happens within documentation. The factors which impact listening will be reviewed and how these factors impact what is documented. How to use your listening style or biases to ensure that the optimal information is documented.

Why should you attend this webinar?

Pre – conceived ideas when listening can change what is documented. Inaccuracy created by perception within documentation can make the difference between a lawsuit or a positive resolution of an issue. How to identify biases that might occur through the listening and documentation process can reduce inaccuracy and improve the clarity of documentation.

Areas Covered in the Session:

What is a listening style?
How you listen impacts what you write /document?
Impact of mis-perceptions due to listener bias.
How to verify what is documented via listening strategies?
Improved communication and its impact upon documentation.
How to improve recording of interpretative information (pain/anxiety etc) through better listening?