Tag: service level management

Cloud Use Cases Group Takes SLAs to Task

Sep 17, 2010 |

Service Level Agreements (SLAs) are crucial to any nontrivial use of the cloud. Once an organization understands its requirements, it needs a guarantee from its cloud provider that those requirements will be met. Cloud consumers trust cloud providers to deliver some or all of their infrastructure services, so it is vital to define what those services are, how they are delivered and how they are used.